Frequently Asked Questions

If your questions are tied to a specific product, visit our product pages to get the skinny. View all products here.

We accept most major forms of payment, please see most up to date options at checkout.

Absolutely! We use SSL encryption to protect your personal and payment information. You can shop with confidence knowing that your information is secure.

Yes, guest checkout is available for customers who want to make a purchase without registering. No need to create an account if you don't want to, just check out as a guest and you're good to go!

Please visit our Shipping page for commonly asked questions.

If you are interested in working on our team, please send your resume to andrea@theskinnyconfidential.com

For all partnerships opportunities with The Skinny Confidential, please reach out to marketing@theskinnyconfidential.com

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It's simple: first, pick which product you'd like to purchase. Then, under "Manage Subscriptions" on your subscription page, choose how often you'd like recurring orders to be delivered to you.

Yes, your subscription will renew automatically depending on the frequency you selected during your initial purchase. If you want to modify, change the date of your next order, skip your next order, or cancel your subscription, log into your subscription page on our website. Once you're logged in, click on 'Manage Subscriptions' and select the subscription you'd like to update.

To manage your subscription, please log into your account by clicking 'Log In' from the link sent when your first subscription was created, or by visiting the 'Manage Subscriptions' section under Support on our website. Make sure you are using the same email you used to create an account. If you don't have an account, sign up using the same email address you used to purchase your subscription. Once logged in, select 'My Subscriptions.' If you have multiple subscriptions, choose the one you'd like to manage and click 'Manage Subscriptions.'

To make any changes to your subscription, log into your subscription page on our website and select 'My Subscriptions'. Select the subscription you'd like to adjust and select "Manage Subscription". You can then:

• ADD A PRODUCT: The Subscription page will present items that you can "Add" for an additional charge. You have the choice to add one-time, or to add another subscription.

• CHANGE FREQUENCY: Under Subscription Settings, click "Subscription Frequency" to manage how frequently you'd like to receive recurring orders.

• CHANGE QUANTITY: Under Subscription Settings, click on any of the items included in your subscription that you'd like to adjust. When the pop up box appears, use the +/- buttons to change the quantity of items to include in your next order for an additional charge. Once you're done editing, click "Save Changes".

• SKIP SUBSCRIPTION: Under Subscription Settings, click "Manage This Subscription", and then click the option to "Skip". If you select this option, you will not receive your next scheduled recurring order. To successfully skip your next recurring order, please be sure to select this option 48 hours before the order is scheduled to ship.

• DELAY SUBSCRIPTION: Under Subscription Settings, then "Manage This Subscription", there is the option to "Delay For 1 Week", "Delay for 2 Weeks", "Choose A Specific Date". If you select this option, you will not receive your next scheduled recurring order until the new chosen date. To successfully delay your next recurring order, please be sure to select this option before 11:59 PM the day before the order is scheduled to ship.

• CANCEL SUBSCRIPTION: Under Subscription Settings, there is the option to "Cancel Subscription" at the bottom of the page. By selecting this option, you will effectively cancel all recurring subscription orders.
  
  Please note that recurring orders are processed on the day of the month that you began your subscription. To effectively cancel your subscription, those changes need to be made by 12 PM EST TWO DAYS before the order is processed. You can find this date in your account under "Subscription". If you run into any trouble, email support@shopskinnyconfidential.com and we'd be more than happy to assist you.

Scroll down to the 'More Settings' section of the associated subscription you selected. To edit any of this information, click on the information that needs to be updated and a box will appear on the right hand side of the page. After the information is input as needed, click either 'Save Address' or 'Update Card.'

No, you can cancel your subscription free of charge. Recurring orders are processed on the day of the month that you began your subscription. To cancel your subscription, those changes need to be made by 12 PM EST TWO DAYS before the order is processed. To cancel your subscription, log into your account on our website and click 'My Subscriptions' and select the subscription you'd like to update. You'll find the option to "Cancel Subscription" at the bottom of the page. If you run into any trouble, please email support@shopskinnyconfidential.com and we'd be more than happy to assist you.

With your subscription, you save 15% on the initial order AND recurring orders! Shipping is added separately and calculated at checkout.

With a subscription, you'll receive a 15% discount on your initial order and all recurring shipments. Plus, you'll never have to worry about re-ordering! Your shipments are prioritized, so even if we're out of stock, your products are guaranteed to ship.

For all orders, your card will be charged when the order is processed. Subscriptions are processed on the day that they're scheduled to ship. You can view your next scheduled shipping date in your account under 'Subscription' where it says 'Your next order.'

Yes, you will receive a reminder email 3 days before your recurring subscription order is processed and shipped.