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FAQ

Ice Queen Oil

  • what are the benefits of the Ice Queen Face Oil?

    🤍 Restore skin’s natural moisture barrier
    🤍 Replenishes hydration, helping prevent moisture loss while protecting skin
    🤍 Helps reduce the appearance of fine lines and wrinkles

  • what are the key ingredients?

    🤍 Pomegranate Seed Oil: rich in Vitamin C and antioxidants.
    🤍 Raspberry Seed Oil: Rubus Idaeus (Raspberry) Seed Oil - Contains one of the highest antioxidant, and phytosterols contents, of any of the vegetable or fruit oils. Effectively moisturizes and improves skin elasticity, reduces wrinkles, dryness and skin lines. It contains a significant amount of Vitamin A.
    🤍 Blueberry Seed Oil: Vaccinium Corymbosum (Blueberry) Seed Oil - Very powerful antioxidant. Helps improve the skin’s hydration, elasticity, smoothness and density.
    🤍 Menthol– Gives soothing and cooling sensation to the skin.

  • does the face oil have a fragrance?

    The Ice Queen Face Oil contains a small amount of an essential oil blend that gives the oil a natural, pleasant light scent that does not smell cloying, sweet or off-putting. This blend is all-natural and does not contain synthetic ingredients - ensuring that this product is synthetic fragrance-free.

  • what are the essential oil ingredients?

    The blend contains:
    🤍 Citrus Medica Limonum (Lemon) Peel Oil
    🤍 Citrus Aurantium Bergamia Peel Oil
    🤍 Zingiber Officinale (Ginger) Root Oil
    🤍 Ferula Galbaniflua (Galbanum) Resin Oil
    🤍 Cistus Ladaniferus Oil Ocimum Basilicum (Basil) Oil
    🤍 Salvia Sclarea (Clary) Oil
    🤍 Artemisia Vulgaris Oi l
    🤍 Juniperus Communis Fruit Oil
    🤍 Thuja Occidentalis Leaf Oil
    🤍 Vetiveria Zizanoides Root Oil
    🤍 Litsea Cubeba Fruit Oil
    🤍 Tagetes Minuta Flower Oil
    🤍 Lavandula Angustifolia (Lavender) Oil
    🤍 Thymus Vulgaris (Thyme) Flower/Leaf Oil
    🤍 Pogostemon Cablin (Patchouli) Oil
    🤍 Prunus Amygdalus Dulcis (Sweet Almond) Oil

  • The Ice Queen Face Oil was formulated with the highest quality ingredients, meeting the strictest standards across the industry for clean beauty. It is formulated WITHOUT:

    🤍 Parabens
    🤍 Phthalates
    🤍 Formaldehydes 
    🤍 Formaldehyde-releasers
    🤍 Oxybenzone 
    🤍 Coal tar
    🤍 Hydroquinone
    🤍 Triclosan

    
 In addition, it is also:
    🤍 Vegan
    🤍 Cruelty-free
    🤍 Synthetic Fragrance Free

  • how to use the Face Oil:

    After cleansing, apply three to four drops of the face oil onto your hands.  Rub your hands together and press the oil into your skin.  In the morning, use your Hot Mess Ice Roller to help your skin absorb your Face Oil more easily.

    Additional tip:

    Add one drop of the Face Oil to your foundation for a lighter, dewier look.

  • does the Ice Queen Face Oil contain coconut oil?

    Our face oil does not contain pure coconut oil but does include a blend of Coconut Alkens and Coco-caprylate/Captate which are derived from coconut oil; the difference is that these ingredients have gone through the process of refinement that changes its composition from just pure coconut oil. The blend of these two coconut-derived ingredients have been tested for comedogenicity by a third-party and have been found to be non-comedogenic.

    We understand that each skin is unique, and recommend doing a patch test prior to using any new skincare product, to check whether your skin has any sensitivities prior to making the product a staple in your regimen.

  • is the Ice Queen Face Oil safe for pregnant and nursing moms?

    While our product has been tested to ensure safety, we always recommend that you consult with your doctor first and perform a patch test prior to using any cosmetic product. 

Hot Mess Roller

  • what makes the Hot Mess Ice Roller different from others?

    🤍 Unlike other ice rollers (made with plastic wrapped around gel or with stainless steel), this roller is made with solid aluminum, which helps keep it icy cold longer.  
    🤍 The handle is made with silicone for a more comfortable - but sturdy-  feel.
    🤍 Hot Mess is designed to be 20-30% bigger than any other ice rollers in the market - from the size of the ice roller to the length of the handle.
    🤍 Has a fingerprint placement guide, for better grip.

  • how much does the Hot Mess Ice Roller weigh, and why is this important?

    The tool weighs in at over half a pound (9.9oz to be exact!).  When getting professional facial manipulation, you have a pair of strong hands working over your face.  The way to emulate that technique at home is with a tool that is large in terms of size and has weight to it, to help dig into muscles and tissue with minimal effort.

    Full dimensions:
    Length: 7 11/16”
    Width (ice roller only): 3 ½”
    Weight: 9.9 oz

  • what makes aluminum help retain cold longer?

    Most metals retain cold much better than other materials like plastic and polyurethane because they’re good thermal conductors. We chose aluminum as it’s a cleaner metal that does not rust while being lightweight compared to other metals like stainless steel.

    Also some of the other ice rollers on the market have a thin aluminum or stainless band around a hollow plastic roller, while the roller in the Hot Mess Ice Roller is solid aluminum - because of this denser use of aluminum, it helps hold the cold for much longer. 

  • is aluminum safe on my skin?

    solid aluminum is safe to use on your skin. As an extra safety precaution, we had our product independently tested for Skin Toxicity. Results confirmed that this is safe for use and highly unlikely to cause skin irritation.

  • how long does it take to get the Ice Roller icy cold?

    from our experience, placing your Hot Mess ice roller in the freezer for at least one hour results in long-lasting cold to the aluminum roller.

  • how do I use the Hot Mess Ice Roller?

    🤍 Place your clean ice roller in the freezer for at least 15 minutes in order to get the aluminum roller icy cold.  Before each use, roll on your wrist around 8 times, to ensure it’s not too cold on your face.

    🤍 Roll up on your face to help reduce puffiness, helping boost circulation by bringing blood to the skin surface - helping restore radiance. 
     
    🤍 Roll down your neck to help drain toxins away.
     
    🤍 Have minor neck and shoulder pain or tension? Use the ice roller to help alleviate minor discomforts.
     
    🤍 To help ensure your Ice Roller is ready for use at any time, keep it in your freezer whenever not in use. 

  • do I need to use the Ice Roller with the Face Oil?

    No, but they do complement each other! Rolling the Hot Mess Ice Roller after applying your Ice Queen Face Oil helps further support its absorption.

  • things to note:

    The Hot Mess Ice Roller gets really cold, so  be sure to avoid having water on your ice roller before you place it inside the freezer as the water will turn into dry ice.

    Before each use, roll on your wrist around 8 times, to ensure it’s not too cold on your face.  

    To clean your Hot Mess Ice Roller, use a washcloth with lukewarm water and add a little soap. 

Shipping & Orders

  • how soon after I place my order will my The Skinny Confidential be shipped?

    please allow 1-2 days to process all orders, in addition to the shipping time indicated at checkout. This includes expedited shipping options, which still require an additional 1-2 day processing window.

  • how can I pay?

    We accept all major credit cards, PayPal, and Apple Pay. Whichever way works best for you, we’re down.

  • can I send The Skinny Confidential to a friend?

    of course! simply enter your BFFs info at checkout 🤍

  • where does The Skinny Confidential ship to?

    wherever you are in the world. we currently ship globally, with additional shipping charges based on location indicated at checkout.

  • how can I check the status of my order?

    excited to get your hands on the latest Skinny? To check the status of your order, just check the tracking information provided in your confirmation email.

  • there is an issue with my order/product. who do I contact to fix this?

    We’re sorry to hear this! Send us a note at support@shopskinnyconfidential.com and we’ll get on the case ASAP.

  • what is your refund & return policy?

    We proudly offer a 30-day guarantee on all of our products. If you didn’t love a TSC product for any reason, please reach out to the team at suport@shopskinnyconfidential.com and we’ll address any questions or concerns. We issue exchanges or full refunds for products returned within 30 days. While we’re happy to refund or replace your product, we are unfortunately unable to refund shipping charges.

  • I would love to collaborate or request products to review. who do I contact?

    Hi there! We’re always looking to partner, connect and grow the TSC community! Please reach out to marketing@theskinnyconfidential.com